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SAP Online remote support Services

SAP Online remote support Activities

•     Comprehensive review of Architecture, Design, and Code Quality
•     Gather business requirements for new implementations & translate these effectively to supportable  implementations.
•      Investigate and resolve complex SAP Technical ABAP development and Functional issues.
•      Answer and resolve business enquiries raised through the help desk
•      Ability to work in co-ordination with the other technical & functional support teams.
•      Information System support for SAP Basis, SAP Functional,SAP Development and End User issues.
•      Information System support through Online remote softwares,hotline telephone calls and email Support.
•      Remote Administration support for the SAP server.
•      SAP Functional modules (FICO, SD, MM, PP, PS, CS)
•      Development for related interfaces and technology
•      Provide analysis for and implementation of change requests

SAP BASIS Online Remote Support Activities

• Transport management.
• Maintenance through Support package, Notes, Kernel upgrades.
• CCMS monitoring, dump analysis, system logs.
• Performance monitoring and tuning.
• Security and authorization.
• Batch job management.
• Archiving strategy and backups.
• Remote Administration support for the SAP server.
• Remote Installation, configuration and maintenance
• Solution Manager based landscape optimization.

Remote Monitoring includes the following daily checks:

• Central log
• Background jobs
• Short dumps
• Update records
• Lock entries
• System buffers
• Spool sub-system
• Database space utilization
• Database optimization
• Backup success
• Load balancing
• OS checks
• File system space
• User accounts

Periodic and On-Demand Tasks includes the following:

• Support package stacks
• User security
• Archiving
• Troubleshooting
• Performance tuning
• DR Testing
• Restore recovery
• Client administration
• QA system refresh
• TMS configuration
• Disaster recovery planning
• Application of SAP notes and hot packs

SAP ABAP (Advanced Business Application Programming)Support

• Comprehensive review of Architecture, Design, and Code Quality
• Gather business requirements for new implementations & translate these effectively to supportable implementations.
• Investigate and resolve complex SAP Technical ABAP development and Functional issues.
• Answer and resolve business enquiries raised through the help desk
• Ability to work in co-ordination with the other technical & functional support teams.

SAP ABAP Consultant Techno-Functional Expertise:

• ABAP Development experience the related modules SCM 7.0 APO,BPC,BW,BO,BI.
• Development of complex ABAP/4 applications in functional areas like FI/CO, PS, MM, SD, PP , HR, and PM.
• Good understanding of functional areas.

Technical Area Coverage:

• SAP PI 7.1
• Web development including web services
• SAP Workflow
• Portal development

SAP Functional support Services